20xMedia / FAQ
A little clarity. Before we begin.
What to expect when we work together, from your first conversation to what happens after launch.
Start with a conversation about your business, your goals, and what is getting in the way. We’ll help identify the most useful first project and follow up with a clear scope.
Often, yes. We review your CRM, calendar, forms, and other systems first. Integrations depend on the APIs, access permissions, and subscriptions available in your tools.
We agree on a handover and support plan before the project begins. Ongoing work can include monitoring, maintenance, content improvements, and refining your automations.
Every project is scoped to the work involved. After discovery, you receive a proposal covering deliverables, fees, timing, and any recurring software or support costs.
Our approach is to support your team. Agents handle defined tasks and route exceptions or sensitive conversations to a person. We agree on these boundaries before launch.
No. Search engines, competitors, customer demand, and execution all affect results. We establish useful measures, report honestly, and improve the work based on what we learn.
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