20xMedia / The Scale Shop
AI + digital studio
We build brands, websites, and AI systems
that help your business move forward.
You’re busy. Your customers still need answers. AI agents help turn missed calls and website questions into useful next steps.
Phone agents answer when you can’t. Website chatbots answer from your approved business information. Connected to your tools, they can book appointments, capture leads, and pass tasks to your team.
We review answers, bookings, and handoffs, then refine the knowledge and workflows. Less repetition for your team. A clearer experience for your customers.
Hi! Can I book an AC tune-up?
Your next customer is searching for help. Clear, useful service pages help them discover your business and understand what you offer.
We connect real customer searches to the right pages, improve your site’s technical foundations, and make your services and locations easy to understand.
We review search queries, clicks, and inquiries to improve content and fix obstacles. The goal is more relevant visits and useful inquiries; rankings aren’t guaranteed.
Local service. Clear answers. A comfortable home.
People need to understand your business before they choose it. A consistent brand and a clear website make that first impression count.
We bring your identity, message, and pages together. Visitors can see what you offer, find answers, and take the next step on any screen.
We test speed, accessibility, and contact paths, then use real visitor behavior to improve the experience. Easier to use. Easier to get in touch.
AC repairs and tune-ups, explained simply.
Built around your business
On a job or off the clock? An AI phone agent can answer calls, capture details, and book appointments in your connected calendar.
Explore AI integrationBooked work. Hours returned. Qualified leads. Published examples of the outcomes our services are built to improve.
See the evidence by serviceServiceTitan describes an AI phone agent booking a Sunday furnace call for Riley Plumbing Heating & Air that became a $1,000+ job.
AI phone agent · one vendor-reported customer example, not typical revenue per call.
Read the sourceRB2B reported 142 hours saved in one month when Fin handled 60% of its support tickets—an example of an AI assistant taking routine questions off a team’s plate.
Website/customer support AI · customer-reported on Intercom; volume-specific, not a forecast.
Read the sourceOrganic search produced 23% of qualified leads in CallRail’s cross-industry benchmark—connecting discoverability to business inquiries.
SEO · 2025 platform data; share of qualified leads, not a promised increase.
Read the sourcePublished customer examples and industry data—not 20xMedia client results. Outcomes depend on your volume, tools, and implementation.
Use your own numbers to explore time back, recovered inquiries, and potential revenue.
Start with a conversation about your business, your goals, and what is getting in the way. We’ll help identify the most useful first project and follow up with a clear scope.
Often, yes. We review your CRM, calendar, forms, and other systems first. Integrations depend on the APIs, access permissions, and subscriptions available in your tools.
We agree on a handover and support plan before the project begins. Ongoing work can include monitoring, maintenance, content improvements, and refining your automations.